Accessibility at Yoti – Age Verification

 

This accessibility statement applies to the Yoti Age Verification Service, accessed from a web browser.

 

Our accessibility goals 

  • Follow Web Content Accessibility Guidelines (WCAG) 2.2 Level A and Level AA for our Age Verification Service;
  • Work with external companies for independent reviews and user testing of our solutions;
  • Engage with people with a range of disabilities, understand their requirements and incorporate them into our scoping and planning.

 

Using Yoti’s Age Service

Yoti’s Age Verification Service spans 12 approaches. It offers our clients a range of age assurance approaches, so they in turn can provide choice to consumers, so that as many people as possible are able to prove their age. 

For example, that means a platform should be able to:

  • change colours, contrast levels and fonts to meet its own brand guidelines
  • zoom in up to 200% without the text spilling off the screen or overlapping.

And consumers

  • can navigate most of our solutions using just a keyboard.
  • can navigate most of the Yoti Age Verification Service using speech recognition software.
  • Can listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Where possible, we have also made the text as simple as possible to understand.

 

How accessible are our solutions?

We know some parts of our solutions are not fully accessible:

  • Taking a selfie (a photo of your face) as part of the facial age estimation process – a user who is unable to do this may need assistance.
  • Taking a photo of an ID Document – a user who is unable to do this may need assistance.
  • Scanning a QR code – a user who is unable to do this may need assistance
  • Some tutorial videos on our solutions do not have audio descriptions.

More information on areas of our Age Verification Service that are not accessible are listed below in the Non Accessible Content section.

 

Feedback and contact information

If you need help or require any assistance on this website please contact us: support.yoti.com.

We’ll review your request and get back to you within 10 days.

 

Reporting accessibility issues with the Yoti Age Verification website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or would simply like to receive something in a different format to support your needs, please contact us at support.yoti.com. All issues and queries that are submitted are sent directly to our Customer Support Team. They will be the team reviewing and responding to all issues and queries and endeavour to respond within 10 working days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us

To arrange a British Sign Language (BSL) interpreter for your video call, please contact us beforehand.

We provide video calls (via Google Hangouts) and our Customer Support team have experience helping people with some disabilities.

We have a library of tutorial pages on our FAQ page.  

Contact us at support.yoti.com.

 

Technical information about the Yoti Age Verification website’s accessibility

Yoti is committed to making our solutions accessible.  To do this, we closely follow the guidelines in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

Our Age Verification Service is compliant with the Web Content Accessibility Guidelines 2.2 Level A and Level AA standard. 

 

Non-accessible content

The content listed below is not accessible for the following reasons:

 

Accessibility regulations with which we do not comply

Timing Adjustable (WCAG 2.1 Level A, 2.2.1) 

For security, we allow our clients to set a time limit for users to complete their age verification, which can be less than 20 hours. 

Our Age Verification Service does not give the user a warning message when their time limit is approaching. We have plans to improve this in the future.

 

Content that’s not within the scope of the accessibility regulations

  • PDFs published before 23rd September 2018
  • Third party content outside of the control of the organisation

 

What we’re doing to improve accessibility

Yoti started its accessibility journey in 2018 and since then we’ve invested significant time and effort towards making our solutions as accessible as possible.  “Make Yoti available to All” is a core principle of the company, and in 2021 we enlisted the help of an independent company, Digital Accessibility Centre, and our products are annually assessed by them for inclusive design against the Web Content Accessibility Guidelines from W3C Schools.  Making accessible products is a goal that has no fixed end point: we are mindful that there is always ‘more to be done’. We have embedded inclusive design principles into the culture of our product, design and marketing teams.  We’ve embedded checkpoints into our design and development flows to consider and review accessibility at every stage of the product development lifecycle. 

 

Preparation of this accessibility statement

This statement was prepared in January 2025.

Our Age Verification Service was last tested in March 2023. The test was carried out by both Digital Accessibility Centre and the internal Yoti QA team.  The next independent review will be performed again by the Digital Accessibility Centre.

This statement will be reviewed again in December 2025.